Kitsap County emergency services officially integrated an artificial intelligence assistant, named AVA, to manage incoming traffic on its new non-emergency phone line (360-328-7711) starting May 21, 2026.
Before this rollout, Kitsap dispatchers handled both emergency and non-emergency traffic through a centralized system, which often led to wait times during peak hours or major incidents.
Furthermore, the region is facing significant logistical hurdles, including a planned 28-mile detour for trucks on SR 3 starting June 13 due to a fish passage project at Gorst Creek, reported by MyNorthwest.com .
Historically, these numbers were often seen as secondary distractions for 911 operators.
Technical Specifications and Performance Data The hardware and software behind AVA are maintained by Aurelian, a Seattle-based firm with a staff of approximately 25 employees.
Kitsap 911 introduces 'AVA,' an AI assistant to handle non-emergency calls in 35 languages, aiming to reduce response times for critical incidents.