The City of Spokane and Catholic Charities of Eastern Washington (CCEW) addressed a national audience of policymakers and service providers on July 9, 2026, presenting a specialized outreach model that integrates municipal technology with human services.
This national exposure comes as many American cities transition away from purely punitive measures toward integrated social service responses.
Rob McCann, CEO of Catholic Charities, noted in a statement released by the City of Spokane, Washington , that the organization is proud of the tangible difference these interactions make in the lives of residents.
Furthermore, the 4,100 closed service requests cited by the City of Spokane, Washington , indicate a high volume of activity that would likely have overwhelmed the police department if handled through standard emergency channels.
While the primary source from the City of Spokane, Washington , focuses on the collaborative spirit of the program, the underlying reality is one of necessity.
Spokane officials and Catholic Charities presented their 311-integrated street outreach model to national experts at the July 2026 conference.